Dating Dynamics Help and Support
I'm having a problem with my download...
PROBLEMS WITH YOUR DOWNLOAD?
If you receive the error: "compressed(zipped) folder is invalid or corrupted," you must download your files again. Your download did not finish and you have only part of the file. (This happens frequently with dial-up or overseas downloads.) Delete your old file and try the download again.
In the event of any problems with your download, be sure you filled out your registration information completely on the thank you page you were sent to after your purchase. You will also receive a confirmation email after you register with a link that you must click to get your passwords (if any.)
Remember that you must download all your files FIRST, then you can open them.
The e-book PDF files are Adobe Acrobat files. (Make sure you have the latest version of Acrobat from here.)
Any Advanced Audio Coaching files will be in ZIP format, and they are opened with Winzip (get it here.)
There are only a few reasons your download may not work, and all of them can be corrected:
Browser Security is set too high - Solution: Set your browser security settings as LOW as you can. If they are set too high, you cannot access the downloads or see all the graphics to click on the download page. If you are still having problems, try another browser. My favorite is Firefox, and you can get it here. Also, try downloading from another computer.
Corrupt file - The download did not complete - Solution: re-download it from the page you were given in your receipt. Make sure you are using a reliable internet connection. If you are using dial-up, you may have to try several times. TURN OFF YOUR FIREWALL AND ANTIVIRUS SOFTWARE! These will get in the way.
Also, delete your incomplete or corrupted file and try again. If you continue to have problems, use another browser, or try from another computer.
Password does not work - Solution: Make sure you're using the correct password. Make sure you are typing it EXACTLY as it was given to you, capitals and spaces in the right place. If you are downloading audio, use the password that is on the download page.
Remember that your ebook password is NOT the same as your Worldpay password. You must register each product on the download page to get your passwords.